No Refund / Cancellation Policy
- RESERVATION / COUNTER FEE is completely NON-REFUNDABLE.
Because all reservation operations can be made online, when you call the LEX HQ to make a reservation, you will be charged a RESERVATION FEE as part of the fees when making a reservation for travel. If you purchase your reservation at a counter (example: at IL Terminal) you will be charged a COUNTER FEE.
These fees can be completely avoided by using the online reservation system at www.lincolnlandexpress.com and performing the tasks of the reservation agent by creating an online account with LEX and using it to make reservations.
- RESERVATION COST is NON REFUNDABLE .. to CREDIT/DEBIT cards.
THE ONLY EXCEPTION THAT ALLOWS CREDIT/DEBIT CARD REFUND is when LEX cancels your scheduled route and can't re-schedule your reservation to another route that runs a similar time on the same date.
- CANCELLATIONS / CHANGES on the same date of reservation creation .. do not incur a CANCELLATION FEE. The amount will be wholly put onto your ONLINE LEX ACCOUNT. Please cancel/change at least one (1) hour before departure by calling LEX Headquarters (217.352.6682) and talking to a reservationist.
- CANCELLATIONS / CHANGES on a date following the date of reservation creation .. will incur a CANCELLATION FEE of $5 per ticket to apply the remainder of cost of the reservation to your ONLINE LEX ACCOUNT. Please cancel at least one (1) hour before departure by calling LEX Headquarters (217-352-6682) and talking to a reservationist.
- FORFEITURE of CREDIT to On-line LEX Account officially occurs when the bus departs your scheduled pickup location. Your paid booked reservation means that we are saving a seat for you. If you want credit, you must cancel/modify your trip before the bus departs your pickup location (we prefer at least an hour in advance of departure) We can sometimes take cancellations up to the time of departure. Telephone call volume might prohibit getting through to cancel your reservation in a timely manner. On-line cancellation is always available prior to the departure. Failure to inform us that you will not occupying your reserved seat results in a forfeiture of the full cost of the reservation to your on-line LEX account. We assume up to the time of departure that your reservation will result in you sitting in a seat.
In regards to air travel, people always notify a passenger airline of a cancellation before the plane departs an airport. We expect the same courtesy.
- Handicapped / Wheelchair Access Requirements
If you want to book travel with Lincolnland Express, you MUST call the office (217.352.6682) and make the reservation over the phone a minimum of 72 hours in advance. If you create an online reseravation -or- do not personally talk with a LEX reservationist, the needs to have a vehicle equipped for handicapped / wheelchair access might not be fulfilled.
- Other Concerns
Regardless of the reason ... (you are late, you change your mind, your flight is late, something about work, something that concerns home, etc) or something doesn't go perfectly while transporting you to your destination, etc .. there is NO REFUND to your credit/debit card. If you want us to consider credit to be put on your account (for later use), please use the FEEDBACK form (while being logged in) and send us the details and we'll determine the solution.
- A Reservation Quote Estimate (for a reservation from point A to point B) varies from day to day and even hour to hour within that day.
Booking and paying for a reservation isn't like buying a loaf of bread that is the same price all day or every day. This is MORE similar to checking the price of an airplane ticket from point A to point B. The airline also has to know what day and time you'll be flying. Each flight possibly having a different cost associated with it.
The reservationists will give you a general ball-park estimated price for your reservation. The exact cost will likely be different as the specific pricing matrix for date and time of route with fuel surcharges fuel surcharges and baggage fees included in the exact total.
- Questions about your ONLINE LEX ACCOUNT
Questions on the CHARGES to your CREDIT/DEBIT card, or the amount of CREDIT to your ONLINE LEX ACCOUNT is handled by sending us FEEDBACK by first Loging in to your ONLINE ACCOUNT. Then click CUSTOMER SERVICE in the RED NAVIGATION bar. When it expands downward, choose CONTACT/FEEDBACK at the bottom of the list. Fill out the form with the details and send it in.
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