No Refund / Cancellation Policy
- RESERVATION COST is NON REFUNDABLE .. to CREDIT/DEBIT cards.
THE ONLY EXCEPTION THAT ALLOWS CREDIT/DEBIT CARD REFUND is when LEX cancels your scheduled route and can't re-schedule your reservation to another route that runs a similar time on the same date.
- CANCELLATIONS / CHANGES on the same date of reservation creation .. do not incur a CANCELLATION FEE. The amount will be wholly put onto your ONLINE LEX ACCOUNT. Please cancel/change at least one (1) hour before departure by calling LEX Headquarters (217-352-6682) and talking to a reservationist.
- CANCELLATIONS / CHANGES on a date following the date of reservation creation .. will incur a CANCELLATION FEE of $10 per ticket to apply the remainder of cost of the reservation to your ONLINE LEX ACCOUNT. Please cancel at least one (1) hour before departure by calling LEX Headquarters (217-352-6682) and talking to a reservationist.
- Other Concerns
If you're late to your bus pickup, your change your mind, your spouse changes your mind, your incoming flight is late, your dog is sick (or your cat is coughing up hairballs) and you had to clean it up, the kids are biting each other and you had to separate them, you have a boss that is very controlling and couldn't get away, traffic holds LEX up, traffic holds you up, the LEX bus/van breaks down, or something doesn't go perfectly while transporting you to your destination, etc, etc, etc .. there is no refund to your credit/debit card. If you want us to consider credit to be put on your account (for later use), please use the FEEDBACK form (while being logged in) and send us the details and we'll determine the solution.
- A Reservation Quote Estimate (for a reservation from point A to point B) varies from day to day and even hour to hour within that day.
Booking and paying for a reservation isn't like buying a loaf of bread that is the same price all day or every day. This is MORE similar to checking the price of an airplane ticket from point A to point B. The airline also has to know what day and time you'll be flying. Each flight possibly having a different cost associated with it.
The reservationists will give you a general ball-park estimated price for your reservation. The exact cost will likely be different as the specific pricing matrix for date and time of route with fuel surcharges fuel surcharges and baggage fees included in the exact total.
- Questions about your ONLINE LEX ACCOUNT
Questions on the CHARGES to your CREDIT/DEBIT card, or the amount of CREDIT to your ONLINE LEX ACCOUNT is handled by sending us FEEDBACK by first Loging in to your ONLINE ACCOUNT. Then click CUSTOMER SERVICE in the RED NAVIGATION bar. When it expands downward, choose CONTACT/FEEDBACK at the bottom of the list. Fill out the form with the details and send it in.
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